Privacy Policy

Effective date: 27 July 2026
Last updated: 27 July 2026

1. Introduction

WOWJordan.com respects your privacy and is committed to protecting personal data collected through its tourism and local-business directory, accounts, listings, inquiry tools, commercial services and related digital services.

This Privacy Policy explains what information we collect, why we process it, how it may be shared, how long it is retained and the rights available to individuals whose information we process.

This policy applies when you:

• Visit or browse WOWJordan.com.
• Create or manage an account.
• Submit or claim a business listing.
• Contact WOWJordan.
• Send an inquiry to a listed business.
• Use a booking, ordering, proposal or contact feature.
• Purchase or inquire about a WOWJordan commercial service.
• Submit content, feedback or another request through the website.

WOWJordan covers categories including accommodation, restaurants and cafés, attractions, tours, activities, transport, wellness, shopping, event venues, wedding services, meetings and conferences, and other tourism or local services.

The information requested may differ according to the category, provider and service selected.

2. Who Operates WOWJordan

WOWJordan.com is owned and operated by:

Abr Alkon for Marketing
Project: WOWJordan.com
Location: Amman, Hashemite Kingdom of Jordan
Website: www.wowjordan.com
Operator website: www.abralkon.com
Email: admin@wowjordan.com

Abr Alkon for Marketing generally acts as the data controller for personal information processed through WOWJordan’s platform, accounts, administration, commercial services and inquiry-routing systems.

A listed hotel, restaurant, venue, attraction, tour operator, activity provider or other business receiving an inquiry may act as a separate data controller for its subsequent communications, quotations, reservations, bookings, customer service and record-keeping.

3. Information We Collect

The information collected depends on how you use WOWJordan.

Information you provide directly

We may collect:

• First and last name.
• Email address.
• Telephone or WhatsApp number.
• Country, city or location.
• Preferred contact method.
• Account username and login information.
• Business or organisation name.
• Job title or professional role.
• Business address and contact information.
• Listing descriptions, opening hours and service details.
• Photographs, videos, menus, prices and offers.
• Messages, questions, reviews, feedback and support requests.
• Commercial, advertising or partnership inquiries.
• Billing, invoice and transaction-related information.
• Any other information you voluntarily provide.

General and category-specific inquiries

When you contact a listed business, we may collect:

• Your name and contact information.
• The provider, category, service or destination selected.
• Requested dates and alternative dates.
• Expected number of guests, customers or participants.
• Accommodation, dining, transport or activity requirements.
• Booking, reservation, order or proposal preferences.
• Budget or price range.
• Accessibility or special service requirements.
• Preferred contact method.
• Questions, messages and additional notes.
• Consent and submission records.
• Technical and anti-spam verification information.

Some specialised inquiries may request additional information. For example:

• A wedding inquiry may request wedding dates, guest numbers, accommodation, catering, venue preferences and estimated budget.
• A meeting or conference request may request attendance, guest rooms, room layouts, catering, exhibition space and audiovisual requirements.
• A restaurant or hospitality inquiry may request dates, party size, menu preferences or service requirements.
• An attraction, tour or activity inquiry may request dates, participant numbers, age groups or experience requirements.

These are examples within WowJordan’s wider inquiry service and are not the only categories covered by this policy.

Please do not submit passport information, government identification numbers, payment-card details, medical information or other sensitive data through a general inquiry form unless WOWJordan expressly requests it through an appropriate secure process.

Vendor and business information

When a business creates an account, submits or claims a listing, or purchases a WOWJordan service, we may collect:

• Business and trading names.
• Authorised representative information.
• Business contacts and addresses.
• Account credentials.
• Listing ownership and approval records.
• Submitted descriptions, media and commercial information.
• Package, subscription and service history.
• Billing and invoice information.
• Communications with the business.
• Approved sales-routing addresses.
• Listing performance information where available.

Business information may constitute personal data where it identifies an individual.

Automatically collected information

When you access WOWJordan.com, we may automatically collect:

• Internet Protocol address.
• Browser type and version.
• Device type and operating system.
• Language and approximate location.
• Referring website or source.
• Pages viewed and actions performed.
• Date, time and duration of visits.
• Cookie and consent preferences.
• Security and fraud-prevention information.
• Server, application and diagnostic logs.
• Analytics identifiers where permitted.

4. How We Use Information

WOWJordan may process information to:

• Operate, secure and maintain the website.
• Create and manage user and vendor accounts.
• Publish, verify, claim and update business listings.
• Respond to messages and support requests.
• Process and route inquiries to selected businesses.
• Allow a provider to respond to a request.
• Provide listing, advertising and visibility services.
• Manage subscriptions, orders, invoices and payments.
• Deliver account, service and security communications.
• Prevent spam, bots, fraud, misuse and security threats.
• Maintain consent, delivery and operational records.
• Investigate complaints, disputes and delivery failures.
• Measure and improve website and listing performance.
• Comply with legal, regulatory and accounting obligations.
• Establish, exercise or defend legal claims.
• Send optional marketing where permitted and consented to.

Submitting an inquiry does not automatically subscribe a user to marketing communications.

5. Grounds for Processing

Depending on the activity and applicable law, we may process information based on:

Consent

This may include consent to:

• Submit and route an inquiry.
• Share an inquiry with the selected provider.
• Use optional cookies or analytics.
• Receive optional marketing communications.

Consent may be withdrawn by contacting WOWJordan. Withdrawal does not affect processing completed before consent was withdrawn.

Requested services or contracts

We may process information to:

• Manage an account.
• Publish or maintain a listing.
• Deliver a paid service.
• Process a subscription or order.
• Respond to a requested inquiry or support request.

Legitimate operational interests

Where permitted, we may process information for legitimate purposes such as website security, fraud prevention, service administration, platform improvement and protection of users and businesses.

Legal obligations

We may retain or disclose information when necessary to comply with applicable laws, accounting requirements, court orders or lawful regulatory requests.

6. Inquiry Routing

WOWJordan may provide general or category-specific forms that allow users to contact hotels, accommodation providers, restaurants, cafés, attractions, tour operators, activity providers, transport providers, wellness businesses, shops, event venues and other listed businesses.

When an inquiry is submitted:

1. WOWJordan receives the submitted information.
2. Security and anti-spam checks are performed.
3. The inquiry may be stored for operational, security, support and record-keeping purposes.
4. It is sent to the contact address approved for the selected provider.
5. An authorised WOWJordan monitoring address may receive a copy for delivery monitoring, support, abuse prevention and dispute handling.
6. The selected provider may contact the user directly regarding the request.

An inquiry does not create a confirmed reservation, booking, order or contract. It does not guarantee availability, acceptance, a quotation or a response.

After receiving an inquiry, the selected provider is responsible for its own communications, quotations, bookings, transactions and customer records.

7. Consent to Share an Inquiry

Before submitting an inquiry, users will be asked to confirm that:

• The information provided is accurate.
• WOWJordan may process the information to handle the request.
• WOWJordan may send the information to the selected provider.
• The provider may contact the user about the request.
• The submission is subject to this Privacy Policy and the applicable website terms.

Inquiry consent is separate from optional marketing consent.

8. Cloudflare Turnstile and Website Security

WOWJordan uses Cloudflare Turnstile to distinguish legitimate users from automated or abusive submissions.

Cloudflare may process technical information required to perform this security check, including:

• Internet Protocol address.
• Browser and device characteristics.
• Website hostname.
• Referring page.
• Interaction and challenge information.
• Turnstile tokens and validation results.
• Security and diagnostic information.

WOWJordan validates Turnstile tokens through Cloudflare’s server-side Siteverify service. A missing, invalid, expired or reused token may cause a submission to be rejected.

For more information, review the Cloudflare Privacy Policy.

9. Cookies and Similar Technologies

WOWJordan may use cookies and similar technologies for:

• Essential website functionality.
• Login and account sessions.
• Website security.
• Saving preferences.
• Consent management.
• Website performance.
• Analytics and traffic measurement.
• Marketing where permitted.

Essential cookies may operate because they are necessary for requested website functions.

Optional preference, analytics or marketing technologies are controlled through the website’s consent interface where required. Users may accept, reject or manage optional categories.

Disabling some technologies may affect non-essential website functionality.

10. Analytics

Where permitted by cookie choices and applicable law, WOWJordan may use analytics services to understand:

• How visitors reach the website.
• Which pages and categories are viewed.
• How users interact with website features.
• General browser and device information.
• Website errors and performance.
• Aggregated traffic and engagement patterns.

11. How We Share Information

WOWJordan does not sell personal information as a standalone commercial product.

Information may be shared with:

Selected businesses

An inquiry may be sent to the hotel, restaurant, venue, attraction, tour operator or other listed provider selected by the user.

Technology and service providers

Authorised providers may support:

• Website hosting.
• Cloud infrastructure.
• Content delivery and caching.
• Website and form security.
• Cloudflare Turnstile.
• Email delivery.
• Databases and backups.
• Analytics.
• Consent management.
• Payment processing.
• Technical maintenance.

These providers should receive only the information reasonably necessary to perform their services.

Professional advisers

Information may be shared with authorised legal, accounting, security, insurance or other professional advisers where reasonably necessary.

Authorities and legal recipients

Information may be disclosed when necessary to:

• Comply with applicable law.
• Respond to a valid legal request or court order.
• Protect users, providers, WOWJordan or other parties.
• Investigate fraud, misuse or security incidents.
• Establish, exercise or defend legal claims.

12. International Data Transfers

Some service providers may process or store information outside Jordan.

Where personal data is transferred internationally, WOWJordan will take reasonable steps to use appropriate providers, contractual safeguards and security measures, subject to applicable legal requirements.

13. Data Retention

WOWJordan retains personal information only for as long as reasonably necessary for the purposes described in this policy.

Unless a longer period is required for a legal obligation, complaint, dispute or documented legal hold:

• Accepted general and category-specific inquiries are retained for up to 24 months.
• Spam or rejected lead records are retained for up to 12 months.
• Technical and security logs are generally retained for up to 12 months.
• General support correspondence may be retained for up to 24 months after the matter is closed.
• Vendor and commercial records may be retained for the commercial relationship and the legally required period afterward.
• Invoice, payment and accounting records are retained according to applicable legal and accounting requirements.
• Consent records may be retained for as long as necessary to demonstrate consent.
• Published business listings may remain available while active or until appropriately removed.
• Protected backups may retain information until the normal backup cycle expires.

Automatic lead deletion excludes records placed on a documented legal hold.

Email copies received by a listed provider remain under that provider’s control after delivery.

14. Data Accuracy

Users and vendors should provide accurate and current information.

Vendors are responsible for keeping their listings, contact information and approved inquiry-routing addresses accurate.

Individuals may contact WOWJordan to request correction of inaccurate personal data.

15. Data Security

WOWJordan uses reasonable organisational and technical measures intended to protect personal information against:

• Unauthorised access.
• Unlawful processing.
• Accidental loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

Measures may include access controls, secure connections, anti-spam controls, updates, backups, logging and security monitoring.

No electronic transmission or storage system can guarantee absolute security.

16. Security Incidents

If WOWJordan becomes aware of a personal-data breach, it will investigate and take reasonable steps to contain and address the incident.

Where required by applicable law, WOWJordan will notify the appropriate authority and affected individuals.

17. Your Rights

Subject to applicable law and relevant exceptions, individuals may have the right to:

• Be informed about the processing of their personal data.
• Request access to personal data held about them.
• Request correction or completion of inaccurate information.
• Request deletion, erasure or concealment where applicable.
• Withdraw consent where processing is based on consent.
• Object to unnecessary or excessive processing.
• Request restriction of certain processing.
• Request a copy or transfer of relevant data where applicable.
• Be informed of a qualifying personal-data breach.
• Submit a complaint about the processing of personal data.

Some requests may be limited where information remains necessary for legal obligations, security, fraud prevention, contractual records, disputes or legal claims.

18. How to Exercise Your Rights

Send privacy requests to:

Email: admin@wowjordan.com
Subject: Privacy Request – WOWJordan

Please include:

• Your full name.
• The email address or telephone number associated with the request.
• A clear description of the information or action requested.
• Information reasonably necessary to locate the relevant account, inquiry or submission.

Do not send identification documents unless specifically requested through a secure process.

WOWJordan may verify the requester’s identity before processing a request.

19. Marketing Communications

WOWJordan may send marketing communications where consent has been given or where otherwise legally permitted.

Recipients may unsubscribe using the instructions included in the communication or by contacting admin@wowjordan.com.

Unsubscribing from marketing does not prevent necessary account, service, transactional or security communications.

Submitting an inquiry does not automatically subscribe the user to marketing.

20. Children’s Privacy

WOWJordan’s commercial, vendor and structured inquiry forms are intended for adults who are legally able to submit the relevant request.

A parent or guardian who believes that a child submitted personal information without appropriate authorisation may contact admin@wowjordan.com.

21. Third-Party Providers and Websites

WOWJordan contains listings and links relating to independent hotels, restaurants, venues, attractions, service providers, booking systems and other websites.

WOWJordan is not responsible for an independent third party’s privacy, security, booking, payment or customer-service practices.

Users should review the provider’s privacy policy and terms before submitting information directly or completing a transaction.

22. Vendor Responsibilities

Providers receiving inquiries through WOWJordan must:

• Use the information only for legitimate follow-up connected to the request.
• Protect it against unauthorised access or disclosure.
• Restrict access to authorised personnel.
• Avoid unrelated marketing without valid permission.
• Respect applicable access, correction and deletion requests.
• Delete information when it is no longer reasonably required.
• Notify WOWJordan if information is sent to an incorrect recipient or exposed in a security incident.
• Comply with applicable privacy and data-protection requirements.

WOWJordan may suspend inquiry routing where a provider misuses personal information.

23. Changes to This Policy

WOWJordan may update this Privacy Policy to reflect changes to:

• Website features.
• Inquiry and account services.
• Service providers.
• Security practices.
• Operational requirements.
• Applicable laws or regulations.

The revised policy will be published on this page with an updated revision date.

Where a material change affects the use of personal data, additional notice or renewed consent may be provided where required.

24. Governing Framework

WOWJordan processes personal data subject to applicable laws and regulations in the Hashemite Kingdom of Jordan, including the Personal Data Protection Law No. 24 of 2023 and applicable regulations and instructions.

Nothing in this Privacy Policy limits rights that cannot legally be limited.

25. Contact Us

For privacy questions, requests or complaints, contact:

Abr Alkon for Marketing
Project: WOWJordan.com
Location: Amman, Hashemite Kingdom of Jordan
Email: admin@wowjordan.com
Website: www.wowjordan.com