Europcar

Great office, thank God. I didn't face any difficulties, thank God. Their dealings are excellent. I highly recommend dealing with them. Especially the employee Ahmed Fadda, the employee Walid, and the driver Hekmat.

The car was a bit run down, which made me a little nervous. But it worked and got us from A to B.

Horrible experience! For me, it was pure theft. I have no complaints about the vehicle. However, when I returned the vehicle, which I returned in perfect condition after a thorough wash inside and out, there were no dents, dents, or scratches during the rental. However, the employee at the time of return said there were a few tiny dents barely visible to the naked eye on the windshield. They charged me the full price of the windshield, 220 dinars (€260), and forced me to sign the document because I was stuck anyway and had to catch my flight. For me, this is unacceptable, and I will never rent from Europcar again and will tell all my friends and family to never use them. I feel like I was the victim of extortion, even though I turned to Europcar, thinking it was a reputable company! What a mistake...

Avoid at any cost. My flight was delayed, and when I arrived to pick up my rental car, the staff immediately dismissed me as a “no show” and refused to honor my booking. Instead of offering any understanding or assistance, they were shockingly rude, condescending, and unhelpful. After a long and exhausting flight, I was left stranded without a car, not because of anything I did wrong, but because this company has zero flexibility and staff who clearly don’t care about their customers. No solutions, no alternatives — just arrogance and hostility. For a business in the travel industry, where flight delays are a common reality, their attitude and policies are absolutely unacceptable. This company is unreliable, unprofessional, and treats customers with complete disregard. I will never use them again, and I strongly urge anyone considering them to look elsewhere if they value basic respect and dependable service. Avoid this company at all costs. My flight was delayed, and when I arrived to pick up my rental car, the staff treated me as if I hadn't shown up and refused to confirm my reservation. Instead of showing any understanding or trying to help, they were extremely rude and condescending, offering no solution. After a long and tiring flight, I found myself stranded without a car, not because of my own fault, but because of the company's intransigent policies and its employees who had absolutely no regard for customers. There were no alternatives, no attempt to resolve the issue—just a rude and disrespectful attitude. In a travel industry where flight delays are commonplace, such treatment and inflexible policies are completely unacceptable. This company is untrustworthy, unprofessional, and treats its customers with contempt. I will never do business with them again, and I highly recommend avoiding them if you value reliable service and mutual respect.